Why would someone who appears to have fewer injuries than I have see the doctor before I do?
The patient may have been ranked in a higher triage category than you. Also, that patient may be meeting their private physician in the ED instead of using the ED physician.

Why does the staff ask for payment when I have good insurance coverage for emergencies?
Insurance policies vary from patient to patient. You are still responsible for co-payments upon arrival to the emergency department. If you wish to self-pay, the registrations clerk will collect a deposit fee. If you pay cash, and then insurance pays the full amount upon filing; you will be refunded by Springhill Hospital for any overpayment.

Why do I receive two separate bills when I come to the ER?
The hospital billing is independent of the ER Physicians Billing.
If you have questions regarding the ER Physicians Billing, please call Applied Reimbursement Techniques (ART) at (251) 602-6996 ext. 206.

What do I do if I need a specialist beyond the emergency room physician?
We can offer the name of a specialist at the time of discharge.

How can I speed up the registration process?
Just because the waiting room is empty, does not mean the emergency room is not busy. Not every patient brings family members with him or her. Many show up alone. Also, one or two serious injuries can tie up the entire staff. This could be the reason for your wait. It is the goal of SMC to provide services to all patients as quickly as possible.