Patient Handbook

Download the new version of Springhill Medical Center's patient handbook. Click here.

If you are having any trouble reading it in this format please use this link to gain greater access to the online handbook. This link opens a new browser.

If you have any concerns or complaints (sometimes called “grievances”), please let the staff know, or you may call the Patient Satisfaction Coordinator at 251-340-7946, Monday-Friday 8 a.m. - 4:30 p.m.  During the evening or on weekends, please ask for the nursing supervisor or call the hospital operator by dialing 0.

To Speak to someone outside of Springhill Medical Center about your concerns or complaints ... below are the agencies that you can call or write:   


Alabama Department of Public Health
PO BOX 303017
Montgomery, AL  36130-3017
800-356-9596

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
800-994-6610

If you have Medicare or Medicaid insurance, you can contact Alabama's Quality Improvement Organization:
Alabama Quality Assurance Foundation (AQAF)
Two Perimeter Park South
Suite 200 West
Birmingham, AL  35246
800-633-4227