Patient Handbook

Patient Handbook

Download the Springhill Medical Center Patient Guide (PDF) to learn about all of the services available at the hospital. The guide includes information about: hospital phone directory, visiting the hospital, safety and security, patient comfort, hospital services, retail pharmacy, and more.


The goal of this patient handbook is to provide valuable information that will help make the patient's stay at our hospital as comfortable as possible. Patients, friends, family, and other hospital visitors are encouraged to review the Patient Guide.


Patient Satisfaction

Springhill Medical Center strives to provide the highest quality of medical care as possible. If you have any concerns or complaints, please contact our Patient Satisfaction Coordinator at 251-340-7946. They are available Monday-Friday 8 a.m. - 4:30 p.m.


If you need to contact someone with concerns after hours or on weekends, please contact a Nursing Supervisor or call the Hospital Operator by dialing 0 from any hospital phone.


If you would like to report your concerns to an outside agency, here is a list of third-part contacts:


Alabama Department of Public Health
PO BOX 303017
Montgomery, AL 36130-3017


The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181


If you have Medicare or Medicaid insurance, you can contact Alabama's Quality Improvement Organization:
Alabama Quality Assurance Foundation (AQAF)
Two Perimeter Park South
Suite 200 West
Birmingham, AL 35246

Contact Us

If you have any comments, questions, or need to get in touch with us, please feel free to call us at 251-344-9630 or visit our Contact Us page.