A Message from Mr. Jeff St. Clair, President & CEO

April 12, 2013

Jeff-St-Clair-preferred-2011_w.jpg2012 was a great year for Springhill Medical Center! Our team has earned state and national recognition for outstanding quality. We received accolades from The Joint Commission, Alabama Productivity Center, Blue Cross/Blue Shield of Alabama, the FDA, and the American Heart Association. Quality is at the core of everything we do to provide the best healthcare in Mobile! Springhill Medical Center also was designated a Blue Distinction Center for Knee and Hip Replacement by Blue Cross and Blue Shield of Alabama for meeting clinically validated quality standards and delivering better overall outcomes in patient care.

We started the year off by bringing home five prestigious awards from the 2011 Alabama Quality Award Team Showcase, which recognized high achievement in quality from all industries, not just healthcare. The Alabama Quality Award Team Showcase is a highly-sought-after and prized designation, and Springhill’s teams brought home an award in every category entered — an outstanding accomplishment! The Awards are based on performance criteria that include the following:
• excellence in leadership
• strategic planning
• attention to customers and other stakeholders
• market focus
• process management
• analysis of organizational performance 

Springhill’s Medication Error Committee team, Hospital 30-Day Readmissions-Process Improvement team, NIMS (infection) Reduction 2006-2010 team, Postoperative Blood Sugar Management team, and the Newborn Screenings team all won in their categories. In fact, our Nursery is one of only three hospitals in the state that was recognized for best newborn screening specimens. The Alabama Quality Award is administered by the Alabama Productivity Center, an Alabama Technology Network center and a nonprofit outreach component of The University of Alabama.

The hospital’s IT Department took home the top prize in the Best Healthcare category from the annual Outsourcing Excellence Awards. This prestigious honor recognizes the world’s best outsourcing relationships. The IT Department has adopted and mirrored the hospital’s own approach to the delivery of high quality care.

In addition, we were recognized by the American Heart Association for treatment of myocardial infarction patients. This means SMC delivered patient care from the latest scientific guidelines — guidelines shown to raise patients’ survival rates and lower their risk of readmission within 30 days for the same problem.

On Nov. 14, Springhill Medical Center was granted The Joint Commission’s accreditation for all services surveyed under the Comprehensive Accreditation Manual for Hospitals. Additionally, many of our service lines received accreditation by governing organizations in their fields. For example, the Women’s Diagnostic Center achieved the highest FDA inspection compliance grade for the fifth year in a row. The Southeast Regional Center for Sleep/Wake Disorders at Springhill again joins the ranks of the American Academy of Sleep Medicine’s (AASM) accredited centers, which provide the highest quality of patient care.

More than 113,000 patients have been cared for in our hospital in 2012, by an outstanding team of 495 physicians and more than 600 nurses, healthcare professionals and support staff. In 2012, we saw approximately 34,000 patients in our emergency department, where operational efficiencies combined with clinical excellence resulted in some of our highest volumes ever. The average treatment time was around 91 minutes, which is very good compared to national norms. Myocardial Infarction (AMI) patients receiving Percutaneus Coronary Intervention (heart cath) within the national benchmarking of 90 minutes of hospital arrival for the year was 100% with the average time being 61 minutes compared to the state’s percentage of 95% and the national percentage of 94%. The hospital staff has worked extremely hard to improve patient flow through the ED. From ED arrival to admission to a nursing unit, the average time was 212 minutes for the first three quarters of 2012. These numbers better the state average time, which is 240 minutes and the national average time of 277 minutes. SMC’s ED remains the only one in the area where all of our physicians are board certified in emergency medicine.

None of our accomplishments would have been possible without the drive and determination of our outstanding medical staff, our wonderful employees, and the support of professionals like you! Your faith in us has enabled us to excel and will enable us to provide quality care for the community in the uncertain times ahead.