Emergency Department

Helicopter at ER

Springhill Medical Center's Emergency Department is staffed 24 hours a day, 7 days a week. Board certified emergency medicine physicians are on duty, teamed with nurses certified in advanced cardiac life support.


Springhill Medical Center Emergency Department can be reached by phone at 251-460-5333. If there is a medical emergency, please dial 911.


We are committed to providing quality patient care. The first thing to do as a patient of the Emergency Department is to sign the patient register in the registration area. This will ensure that the triage nurse knows that you are waiting. If you are a patient and waiting to see the doctor, please do not eat or drink. Doing so could delay or interfere with treatment or alter the results of tests.



To ensure that the most ill patients receive immediate care, emergency rooms use the triage system of evaluation so that critical cases, such as people suffering from heart attacks or injuries from serious accidents are treated first. Your initial assessment will take place by a registered nurse. You will be placed in a category based on the severity of your illness and will be seen in that order. Please be reminded that during your visit with us, we may be receiving other patients through our ambulance entrance.


Vital Signs

The triage nurse will take your temperature, pulse, blood pressure and a brief medical history. This helps to speed our process, so, please have all medical information (for example, physician’s name, allergies, medications) ready and available.



After being assessed by the triage nurse, you -- or your family -- should check in at the registration desk. The registration clerk will complete your record. It is very important that we receive accurate information should the hospital need to contact you after your visit. If a bed is not available in the ED, you may be asked to sit in the waiting room until one becomes available.


Patient Treatment

Depending on the particular emergency, treatment may be simple or complex. The physician or nurse may deliver treatment. It may consist of splints, intravenous fluids, bandages, or medications. Treatment may take a few minutes or several hours depending on the specific illness or injury and the presence of other critical patients.


Nurse Assessment

Inside the emergency room, a nurse will perform a physical assessment and note findings for the doctor. Due to laws that protect a patient’s privacy, your family or friends may be asked to wait outside the treatment area until the initial assessment by the physician is completed. Also, please understand that without a patient’s permission, we may not be able to discuss details regarding their condition with anyone. After the assessment, the patient will then be examined by one of the ER doctors or the patient’s personal physician. You reserve the right to call your primary physician and have him or her meet you at the emergency room. This will help to decrease your waiting time.


Physician Assessment


The physician will order tests or X-rays he/she deems necessary after the examination. Tests may be ordered by the doctor and carried out before you have a chance to see the physician. A member of the hospital staff will accompany you if it is necessary to leave the ED for a procedure or test. Obtaining results of test/X-rays may take as long as one to two hours. If, at any time, you do not understand a specific procedure, please ask the doctor or nurse. As soon as your lab work and test results are available, the results will be discussed with you. Additional tests may be necessary.


Hospital Admission or Discharge

A doctor will decide if you are to be discharged from the ED or admitted to the hospital. The ED doctor may speak with your personal physician or other specialist about specific treatment. If you are admitted to the hospital and there is no room available, there may be a delay in the ED until another patient is discharged. As soon as a room is prepared, you will be taken to the room. If you are discharged, the nurse will provide a copy of discharge instructions and any prescriptions the doctor has written.